Case Unimed Poa

A client of OpServices since the end of 2007, the largest of the 29 existing Unimeds in Rio Grande do Sul brings together nearly six thousand doctors and about half a million users. These numbers call for a highly competent and agile IT infrastructure. "When we chose OpMon," says Magda Targa, superintendent of IT at Unimed Porto Alegre, "we were looking for a proactive management tool. Today, with it, we are able to know exactly how the monitored components are behaving, which allows us to always act in a preventive manner”.
For Magda, working with OpServices has been a positive experience since the pre-sale period. "The negotiation was easy and the contracting model, by steps, is very good. Not to mention the total adherence of the product. " At deployment, she said, the experience was also trouble-free: "Besides being gradual, it ensured that the environment was put into effect quickly and easily”.
Today, OpMon monitors 860 Configuration Items (CIs) at Unimed Porto Alegre (servers, components, telecommunications, databases and applications) and, in addition, is a pleasure  to work with because it  facilitates trauma-free inclusion of new objects, according to the superintendent, "like the smooth disabling of items that do not want to keep monitoring.

About the relationship with the OpServices, Magda says she always been promptly attended by the support staff, who act quickly and simply in response to queries and needs.

Website:www.unimedpoa.com.br