Cases

OpMon is used throughout Mitsubishi Motors of Brazil, which operates plants in Sao Paulo and in Catalão, Goiás. The corporate IT Manager, Eduardo Zalamena Mauritius, says it was not easy to find a complete tool, "which, alone is capable of dealing with the infrastructure environment of an automaker like Mitsubishi and operating in an environment that allows the management of various objects with different platforms and systems."

He reports that the previous network and systems management platforms were incomplete, in contrast OpMon has proven to be comprehensive and flexible. "With it, we analyze the information and make decisions quickly, avoiding applications and machines downtime," he exemplifies.

The ability to anticipate problems and act quickly is a highly positive for Zalamena, “along with the speed of reporting and performance indicators that allow you to interact with historical data and project the future in terms of infrastructure capacity and in general”. For him, OpMon’s other qualities include the interface, reports, capacity planning, availability, the technical support and efficient licensing plan. “In addition to its performance, which is very good,” he concludes.

Founded 58 years ago, the Avipam is among the five largest travel agencies in Brazil in sales volume and, in addition to individuals, the tourism agency serves large corporations such as AmBev, Citibank, Editora Abril, Natura and Grupo Votorantim. It operates over 70 stations, installed in Rio de Janeiro, Sao Paulo, Belo Horizonte, Manaus, Vitoria, Salvador and Porto Alegre.

With the adoption of the solution OpMon, OpServices the Avipam improved their quality of care, preventing problems and ensuring availability of up to 99.89% of its services online, "Our environment is very heterogeneous, and manage products and via web deployed systems to clients, as well as various business processes, "said Paul Boneschi, director of IT and Quality Avipam. "We chose OpMon because we needed a more accurate view of our activities." According to the executive management with guaranteed by OpMon was possible to make a direct relationship of the existing infrastructure with business growth. "We are fully aware of our ability and our investment needs." He adds. Other benefits highlighted are the ability to align IT processes with strategic goals, eliminating bottlenecks in productivity and greater efficiency in meeting the SLAs offered to clients. "We implement SLAs or on the customer in such a practice existed, we become able to work based on more accurate figures, which has added much value to our product," he says.

Mercador, Telefonica Group company, specializes in project management and integration of electronic transactions, has opted OpMon OpServices to monitor the activities of their customers, and internal demand planning and resource optimization. With the solution, the Mercador can monitor your heterogeneous infrastructure consisting of approximately 50 devices (including servers and networks). Furthermore, it guarantees the work of an operation on a 24 x 7 schedule.

"With the tool, we can ensure that the SLAs offered to our customers, and this is a very important factor in the trust that exists between Mercador and its users," said Andrew Ghignatti, chief technology officer of the company.

In addition to security and continuity of services, the Mercador can now extract information from their surroundings, making the management of infrastructure is much more transparent. "This allows us to be on top of the technological chain," adds the executive.

A client of OpServices since the end of 2007, the largest of the 29 existing Unimeds in Rio Grande do Sul brings together nearly six thousand doctors and about half a million users. These numbers call for a highly competent and agile IT infrastructure. "When we chose OpMon," says Magda Targa, superintendent of IT at Unimed Porto Alegre, "we were looking for a proactive management tool. Today, with it, we are able to know exactly how the monitored components are behaving, which allows us to always act in a preventive manner”.
For Magda, working with OpServices has been a positive experience since the pre-sale period. "The negotiation was easy and the contracting model, by steps, is very good. Not to mention the total adherence of the product. " At deployment, she said, the experience was also trouble-free: "Besides being gradual, it ensured that the environment was put into effect quickly and easily”.
Today, OpMon monitors 860 Configuration Items (CIs) at Unimed Porto Alegre (servers, components, telecommunications, databases and applications) and, in addition, is a pleasure to work with because it facilitates trauma-free inclusion of new objects, according to the superintendent, "like the smooth disabling of items that do not want to keep monitoring.

About the relationship with the OpServices, Magda says she always been promptly attended by the support staff, who act quickly and simply in response to queries and needs.

Grendene 850 monitors IT elements, of which 200 are business processes, using the solution OpMon, OpServices, customized to your needs. Initially, the company had a need to manage the important role of environment and systems. With an estimated production of 400 pairs of shoes per minute, no permission to unplanned downtime. Thirty minutes of interruption would represent 12 000 pairs of shoes less. A server crash for a few moments could mean loss of relationships and even contracts.

One of the requests Grendene was monitoring the air conditioning, as a safety device automatically stops the machine from a high temperature environment. With its versatility, in addition, also allows OpMon Grendene to control the use of communication lines and CPUs, as well as monitor the conveyor assembly and productivity. The solution is also applied to control the infrastructure, making, m for example, checking the time clock in restaurants. The company has a system of supervision done every hour, a 24x7 management, monitoring 14 factories and other businesses, totaling 20 points in Brazil. "Our company does not work anymore without OpMon responsible from checking the oil level in the generators of the servers contingency, to the making of reports on productivity," explains PauloToso Ernani, IT manager at Grendene.

Sabesp – The Sao Paulo State Basic Sanitation Company has used OpMon to manage its servers, including capacity and availability, since mid-2008. According to Jaime Ridorsa, Mainframe and Windows Platform Support Manager, with more than 16 years in the company and responsible for the implementation and scope of the use of OpMon, one of the features that most influenced the choice was the possibility the platform offers to work in a service-oriented architecture. “With it, we can create e-mail accompaniments, network assets, applications, etc.. It was the solution that most closely aligned to the needs of Sabesp and we are really very pleased with its performance.”

Enthused by version 4.0 of OpMon, which he first saw during OPDAT in Porto Alegre, last December, Jaime explains that the new version will probably be introduced in 2010. "It's even more aligned to ITIL, and that matters a great deal to Sabesp, which, in the future, intends to keep a few indicators in that system." He explains that there is a strong correlation between the dynamics of OpMon version 4.0 and the IT governance practices that Sabesp wants to institute. "Right now, we are still consolidating the adoption of the current solution, but it is quite likely that version 4.0 will integrate the company's agenda next year," he concludes.

Tractebel Energia, headquartered in Florianopolis, Santa Catarina, acquired the OpServices platform, which now controls and documents the entire existing IT infrastructure.

The company is the leading private generator of electricity in Brazil – producing about 8% of the total. With 16 hydroelectric and thermoelectric plants in Rio Grande do Sul, Mato Grosso do Sul, Goias and Tocantins, Tractebel has an installed capacity of 6144 MW and is part of the Franco-Belgian group GDF-SUEZ. OpMon keeps track of the critical systems and data traffic between the headquarters, the other units and the plants. "Monitoring will increase pro-activeness in solving problems, avoiding disruption and ensuring agility," explains Alexandre Grandi, commercial director of HA Projetos, who took part in the business process together with the client. For the coordinator of Tractebel IT Technical Support, Luciana Moura Nabarrete, "its adherence to the specific business needs, ease of implementation and use, as well as the supply and service model were fundamental in choosing OpMon.”

Thanks to the use of the Opmon IT Management Platform the state bank of Rio Grande do Sul receives award for Infrastructure Management.

"Faster operation, easier management". These were the criteria that led Banrisul to adopt the OpMon IT Management platform, following a rigorous bidding process. The complete adaptability of the technical features of the product, which now monitors 720 servers and 20,450 services, to the needs of Banrisul allowed the establishment of an enhanced cost-benefit relationship, with projected savings of around R$1.4 million over three years.
This led the bank to receive the eFinance'09 award in the Infrastructure Management category. The award, which was created in 2002 by the Revista Executivos Financeiros (Executive Finance Journal), annually highlights infrastructure solutions and applications in the IT and Telecom areas that have helped to improve the quality of services provided by financial institutions.

The jury of eFinance 2009 was composed of academics and professors with extensive experience in IT and finance.