Monitoring of the main business processes, ensuring the performance and availability of critical mission applications (Plant Productivity, Revenue, Feed Control, Credit Analysis, Portal Access, etc);
Monitoring of Server resources (processor load, use of disk and memory, processes in execution, log files, among others);
Capacity to define network and server hierarchy, allowing distinction between servers that are down and those that cannot be accessed due to network problems;
Contact notification of the occurrence of problems with services or servers and their resolution (via email, Pager, SMS, MSM or any other method defined by the client);
Optional scaling of server or service notifications to different contact groups;
Ability to define network and server hierarchy, facilitating distinction between those servers that are down and those that cannot be accessed due to network problems;
Supports implementation of redundant and distributed monitoring servers;
Status retention of servers and services even with system restart;
Scheduled maintenance to suppress notifications during programmed maintenance periods;
Ability to acknowledge problems via the web interface;
Web interface to view the current network status, notifications, problem history, reports, log files, etc;
Granular and complete authorization that allows the client to limit what users can see and do through the web interface;
WAP interface availability;
Availability/performance reports with performance metrics;
Integration with Service Desk systems;
Graphic reports of performance, availability and network errors;
High scalability;
Analysis of security vulnerability;
Advanced Functions
Availability This module shows how long each monitored element was available, as well as its associated services. Vertical time slices can be made in order to generate distinct reports for 24x7 or 8x5 periods, for example. Stoppages due to scheduled maintenance can be disregarded, so as to allow more precise percentages. Ideal for charging internal and third-party Service Level Agreements (SLAs).
Dashboard Capacity Planning This module makes it possible to visualize the performance of the monitored services, such as % of processor, database response time or a simulated access to web applications. It supplies average, maximum and minimum values, and permits vertical time slices, a valuable feature, since the average performance of a metric may be distorted in 24x7, when compared with periods of longer use, 8x5. The module also provides analysis of a period of data and projects their future use, by means of mathematical regression techniques, thus forecasting when a determined resource will be exhausted.
Service Level Management (SLM) With the aid of the register module of expected SLAs for the monitored elements, the information is crossed with the availability data, which gives a monthly guide. Visualization of graphs that present breaks and threats is an important resource, as is the possibility of exporting the key-metrics in Excel spreadsheets, as well as generating PDFs of the reports.
Service Catalog This module allows the elements monitored in OpMon to be related with the applications utilized by the users. Hence, their availability is assessed and correlated with the service level agreements.
Business continuity OpMon offers a complete 1st and 2nd level document registration system, linked to monitored elements and their services. With this, the resolution of known problems increases significantly, and in critical cases of server and systems restoration, all the procedures are easily accessible.
Report scheduling Besides permitting the most used reports to be saved, there is an option to schedule their dispatch, in PDF, to registered contacts. To enhance efficient management, those interested receive the necessary reports in their mail boxes, systematically automatically, without even having to enter in OpMon.
Executive Dashboards Shows an executive summary of all the OpMon management data, with the alert history, % of incidents, most troublesome hosts and services, etc. Ideal for placing on LCD monitors in datacenters, in order to follow the state of all whole computational environment and company business status.
Robots Robots monitor the response time and availability of applications directly from the user’s point of view. With the use of robots developed by OpServices you can reproduce the experience of the user from the Internet or from remote points of the network, revealing the availability and response time of your/their applications.
Technical Features
