Testimonials
With OpMon we guarantee a pro-active action of Direct Talk staff, which now has features that minimize the need for manual intervention in the IT environment. Today its possible to produce reports quickly , establish comparatives, measure and analyze problems. In addition, monitoring is based on alerts 24 hours a day, via e-mail, and messages to mobile phones or emails, which guarantee the speed in solving problems. The solution also improved the final customer service. If a problem in the system involves consumers , they are communicated automatically, eliminating manual work.
Our team had a reactive posture and a very technical view. With the implementation of OpMon, I see a more motivated team, with a more global view of business, more organized and faster service delivery. Clearly, the closing period and release access is much smaller, focusing on customer and user satisfaction
When we choose OpMon were in search of a management tool that is proactive. Today, with it, we are able to know exactly the behavior of the monitored components, which allows us to always act in a preventive manner. Before the incidents affected the normal procedures and required investigation. With OpMon, the signals allow us to act preventively. The deal was easy and the contracting model, steps in, very good. Not to mention the total adhesion. In addition to gradually allowed the environment to be put into production with speed and agility.
We have never used a management software with so successfully. Its easy customization and intuitive use were decisive for its adoption. With it, we are able to create email follow-up for network assets, applications, etc. It was the solution that best fitted the needs of Sabesp and we really very satisfied with its performance. The version is even better aligned to the ITIL, which is of great interest to Sabesp since we intend to maintain some gerencias in that system. At the moment, we are still consolidating the adoption of the current solution, but version 4.0 is likely to be part of the company’s agenda in the forthcoming year.
With OpMon, we can guarantee the fulfillment of the SLAs offered to our clients, a very important factor in this relationship of trust between Mercador and its users.
OpMon was chosen because we needed a more accurate view of our activities. With this solution, we could implement SLAs, for clients wich this practice already existed. We become able to work based on more accurate numbers, which added much value to our product.
We pass to visualize the business platforms that the operational area manages, from the level of basic support to the call of automated management of reactive actions and decisions, release the support analysts from their activities of control and management of platforms, working more focused in determining the specifications of what is necessary monitor, repassing the needs and settings.
In addition to an efficient online control of all network resources and the situation of our company's ERP, the system generates a very consistent information base for defining the expansion of resources.
The fact it meets the specific needs of the company and is easy to install and use, as well as the supply as a service model, were fundamental in our decision to choose OpMon.
With OpMon, we manage to detect as quickly as possible problem in hosts and services, so reducing costs with mis-dimensioning solutions or the acquisition of new equipment. It wasn’t easy to arrive at a complete tool that alone contemplates the infrastructure environment of an assembler like Mitsubishi, and runs in an environment that allows the management of various objects from different platforms and systems. With it we are able to analyze information and take decisions quickly, avoiding downtime in applications or machines. The ability to foresee problems and act quickly is a highly positive point, together with the speed in the generation of reports and the performance indicators, which allow interaction with the history and project the future in terms of the infra capacity and in general. Besides its performance, which is very good.
The product is OpServices high level, competing on equal footing with the major solutions available on the international market. I recommend to everyone, do not forget to evaluate and compare this potentially powerful tool. The ease of installation and integration of new monitors and visibility to the general state of infrastructure, allowing corrective actions before any commitment is very useful. Where necessary, we are promptly met. OpMon brought an improvement of monitoring, adding new features and relieving the team to focus on other priority activities.
